Privacy Policy

At The Islahi Dawakhana , we respect every individual’s right to privacy. Our relationship with you is our most valuable asset and is the very basis of our name and reputation.
We understand the importance you place on the privacy and security of information that personally identifies you or your account information. We refer to and treat this information as “personal information”.
We do reserve the right to disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under law, to co-operate with regulators or law enforcement authorities, or to protect our rights or property.
We use personal information in ways that are compatible with the purposes for which we originally requested it. For example, we will use the information you give us to process your requests and transactions, to provide you with additional information about products and services. To do so, we may share personal information with an agent or affiliate.
We limit the collection and use of personal information to what is necessary to administer our business and to deliver superior service to you. This may include advising you about our products or services, those of our affiliates, and other opportunities that we believe may interest you. To serve you better, we may combine information you give us on the Web or through other channels.
When we share personal information with an agent or affiliate, we protect that personal information with a strict confidentiality agreement. Companies that we hire to provide support services or act as our agent must conform to our privacy standards.
Islahi corporate policies require that employees with access to confidential customer information may not use or disclose the information except for business use. All employees are required to safeguard such information, as specified in their confidentiality agreements with islahi dawakhana.
On occasions, we may assist a company that is not affiliated with Islahi dawakhana in providing or offering a product or service to you. In such circumstances, marketing materials will include instructions on how you can request not to receive those communications in the future. In all cases, your personal information is protected by a strict confidentiality agreement. We do not allow any nonaffiliated company to retain your personal information longer than necessary to provide the product, service, or information, unless you affirmatively grant us permission to do so.
We continue to evaluate our efforts to protect personal information and make every effort to keep your personal information accurate and up to date.
If you identify any error in your personal information or need to make a change to that information, please contact us and we will promptly update our records.
If you have any questions or concerns, please contact us by e-mail at info@islahiwellness.com or call us at + 91 9892744322

Information on this website is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professionals.

Cookies

To personalize your experience on our website or with one of our promotions, we may assign your computer browser a unique random number, called a “cookie.” Cookies enhance the Islahi dawakhana web site performance in several important ways: they personalize your experience on our site, and they make your visit to our site more convenient for you.
Your privacy and security are not compromised when you accept a cookie from our website. We do not use cookies to collect personal information. Cookies can’t read data from your computer’s hard disk or read cookie files from other Web sites. In addition, companies we may hire to evaluate our Web promotions may set cookies to assist with such an evaluation. Again, neither Islahi dawakhana nor companies acting on our behalf use cookies to collect personal information.

Terms and Conditions

Terms Of Use
This site (the “Site”)is owned and operated by The Islahi dawakhana Company (“we” or “us”) for your information, education and communication. Please feel free to browse the Site; however, your access and use of the Site is subjected to the following terms and conditions (“Terms and Conditions”) and all applicable laws. By accessing and browsing this Site, you accept, without limitation or qualification, the Terms and Conditions. If you do not agree with any of the below Terms and Conditions, do not use this Site. We reserve the right, in our sole discretion, to modify, alter or otherwise update these Terms and Conditions at any time and you agree to be bound by such modifications, alterations or updates.
Intellectual Property Rights
All material on this Site (“Material”), including but not limited to text, images, illustrations, etc. are protected by copyrights which are owned and controlled by us or by other parties that have licensed their material to us. Material from the Site or any website owned, operated, licensed or controlled by us may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Specifically, you should not attempt to “pass off” any of the Material as your own work. Modification of the Material or use of the Material for any other purpose is a violation of the copyrights and other proprietary rights. For purposes of these Terms and Conditions, the use of any material on any other website or networked computer environment is prohibited. The trademarks, logos and service marks (“Marks”) displayed on the Site are our property and the property of other parties. Users are prohibited from using any Marks without our written permission or third parties, which may own the Marks.
Linked Sites
We may provide links and pointers to Internet sites maintained by others (“Third Party Sites”). We are not responsible for the contents of or any products or services offered in such Third Party Sites.
Disclaimer of Warranties
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, NEITHER WE NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE IS LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO, OR USE OF, THE MATERIAL OR THE SITE. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE SITE IS PROVIDED TO YOU “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE SHALL HAVE ABSOLUTELY NO LIABILITY IN CONNECTION WITH THE SERVICES INCLUDING WITHOUT LIMITATION, ANY LIABILITY FOR DAMAGE OR INJURY TO YOU OR DAMAGE TO YOUR COMPUTER HARDWARE, DATA, INFORMATION, AND BUSINESS RESULTING FROM THE MATERIAL OR THE LACK OF INFORMATION AVAILABLE ON THE SITE. ADDITIONALLY, WE SHALL HAVE NO LIABILITY FOR:
ANY LOSS OR INJURY CAUSED, IN WHOLE OR IN PART, BY OUR ACTIONS, OMISSIONS, OR NEGLIGENCE, IN PROCURING, COMPILING, OR DELIVERING THE MATERIAL;
ANY ERRORS, OMISSIONS, OR INACCURACIES IN THE MATERIAL REGARDLESS OF HOW CAUSED, OR DELAYS OR INTERRUPTIONS IN DELIVERY OF THE MATERIAL; OR
ANY DECISION MADE OR ACTION TAKEN OR NOT TAKEN IN RELIANCE UPON THE MATERIAL FURNISHED AT THIS SITE.
We make no warranty, representation or guarantee as to the content, sequence, accuracy, timeliness or completeness of the Material or that the Material may be relied upon for any reason. We make no warranty, representation or guaranty that the Material will be uninterrupted or error free or that any defects can be corrected. For purposes of this section, “we” shall include The Islahi dawakhana Company, and its subsidiaries, successors, shareholders, and their respective employees, partners, principals, agents and representatives, and any third-party providers or sources of information or data.
Limitation of Liability
Under no circumstances shall we be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of, or reliance on, the Material, or from the use of the Internet generally.
Your use and browsing of the Site is at your risk. You should not rely on any of the Material and instead should seek other opinions before taking any action or determining not to take any action, which could lead to injury, harm or damage of any kind. Please do not rely upon information provided in this website as “medical advice”. This website is not a substitute for a doctor or medical consultancy of any sort. For purposes of this section, “we” shall include The Islahi dawakhana Company, and its subsidiaries, successors, shareholders, and their respective employees, partners, principals, agents and representatives, and any third-party providers or sources of information or data.
Limitation of Remedy
If you are damaged or injured by any of the Material contained in the Site, or you are dissatisfied with the Site or Material for any reason, then your sole and exclusive remedy is to discontinue accessing and using the Site.
Jurisdictional Issues
The Site is controlled and operated by us from our offices in Mumbai, India. We make no representation that Material in the Site is appropriate or available for use in other locations. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
This agreement shall be governed by, construed and enforced solely in accordance with the laws of the India and the courts at Mumbai shall have exclusive jurisdiction in this regard. This is the entire agreement between the parties relating to the matters contained herein.
Termination
This agreement will terminate immediately without notice from us if in our sole discretion you fail to comply with any term or provision of this Agreement. Upon termination, you must destroy all materials obtained from this Site and all copies thereof, whether made under the terms of this Agreement or otherwise. In the event of termination, the disclaimers of warranties and limitations of liabilities, damages and remedies set forth in this Agreement shall survive.
Other
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. We may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.

USE OF THIS SITE SIGNIFIES YOUR AGREEMENT TO THE TERMS OF USE

  • We offer a 100% no quibble money back guaranty. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).
  • Returns for refund must be received back into the marketing depot within 30 days from the date of purchase. When returning goods, please quote the – order number, your name, name of the product and the reason why you are returning the goods.
  • The customers communicate to us on returns in by an email to info@islahiwellness.com or by phone with a call +919892744322
  • We issue a no quibble refund / replacement for products that are received back in marketing depot within 30 days. In case of shipments reaching us after 30 days due to unavoidable reasons like postal delays, we take it on a case-to-case basis to address the problem.

Marketing

Marketing Depot Address
ISLAHI DAWAKHANA
C-7, Dwarkapuri, L.B.S. Marg,
Kurla (w), Mumbai-400070.
India.

  •  No, We do not refund users for postage expense of the returning the goods.
  • In a few cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.
  • Replacement is subject to availability of stock with us. In case a replacement is not available, we will refund the amount for the same.
  • Returns are not possible in the following cases:
    1. Used products
    2. Return request is made outside the specified time frame.
    3. Products with tampered or missing serial numbers, including price tags & labels.
  • Exchange of unused products that need communicated with 30 days and reaches our marketing depot within 30 days from the date of shipment of the original order. Shipment charges of the same needs to be borne by customer. Customers need to share the details of couriers of products that they intend to exchange with us. The replacement of parcels from us would reach the customers within 5-7 working days from the date of shipment.

If you have any comments or complaints regarding our website, please don’t hesitate to email us at info@islahiwellness.com. We are always looking to improve our services.

Payment Policy

Islahi Dawakhana accepts the following forms of payment

Debit Card / Net Banking / Cash Cards / Mobile Payment
Payments are processed through BillDesk secure website.
MasterCard or Visa Credit Cards / Debit or ATM Card
Wire / Bank / Fund Transfer
Demand Draft
Gift Cards
E-Wallet (9967552866)
Cash on Delivery

Payment has to be made only by CASH to our delivery partner (Delivery) at the time of delivery.
We will not accept Cheque.
COD orders can be delivered only at select locations. Serviceable pin codes can be checked during the order process.
COD orders cannot be combined with Gift Vouchers / eGift Cards or any other promotions.
For COD, minimum order value is 799/- and maximum order value is 4500/-
We will make two attempts for Cash-on-Delivery items.
Same day delivery will not be applicable for COD shipments.
Dispatch of COD orders will be delayed because it takes a longer time to process COD orders.
COD charges applicable.

Where our system supports Automatic Address Verification (AVS), customers’ billing address details are verified with their acquiring bank. Your card is debited upon completion of the transaction. Please keep your order receipt in a safe and accessible location.
For orders where the customer’s billing address details are either “not supported”, “not checked” or “not matched” with their acquiring bank, www.islahiwellness.com reserves their right to manually check the customers’ details before sending out their order. This may delay dispatch by 2-3 days from the order date and following successful address verification the order will be dispatched immediately

Information on this website is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professionals.